Audienca Reflection
Every inquiry.
Every inquiry.
Psychologically answered to the point.
Audienca bundles reviews and messages from Google, Meta & co., reads what the person behind them needs, and replies in kind.
No credit card Up and running in 2 minutes GDPR-ready · Hosted in Germany
LIVE · INBOX
Maria K. · Google Reviews
★★☆☆☆ · 8 minutes ago
Shipping took 6 days and the packaging was damaged. Not what I had hoped for.
Negative
DriveSecurity
↳ RAG · pull company knowledge
↳ TwentyFive · detect personality
↳ Quality check · 94 / 100
Audienca Reflection reply0.0s
★ High confidence
SecurityEmpathy
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ENTERPRISE How it works
From inquiry to theright reply, in 4 steps.
Audienca uses your past replies, your website and uploaded documents for brand-consistent answers in real time.
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Reflection
Reflection
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Dashboard
Total↑ 52%
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Inquiries
Reviews↑ 15%
15
Inquiries
Comments↑ 56%
235
Inquiries
Inquiries · last 30 daysLast 30 days
Step 1
Every channel in one place.
Whether it's a Google review, an Instagram DM or an email, Audienca collects it all in the same inbox automatically.
- Google, Meta, Trustpilot, email & more
- Connect once, runs forever
- Filters & categories instead of chaos
TwentyFive Engine
Same inquiry.Different person. Different reply.
Four different Marias, the same 2-star text. Audienca reads which one is writing and answers each one right.
Maria K. · Google Reviews ★★☆☆☆
“Shipping took 6 days and the packaging was damaged. Not what I had hoped for.”
What generic AI writes, the same for every Maria
Generic AI interchangeable
Dear Mrs. K., thank you for your feedback. We are sorry to hear that your order did not meet your expectations. We will look into your case and get back to you. Best regards, Your team.
38 words · high cliché score · no psychological profile
Audienca detects Maria's profile and picks the matching reply automatically
TwentyFive · Drive Maria wants pace and control
Maria, six days isn't okay. Tell us what makes this right: shipping cost back, express reshipment or a call from our service lead. You hear back today.
short, of service · she decides · Red · Drive
TwentyFive · Security Maria wants reliability and a clear process
Hi Maria, that wasn't in order. We're logging the case internally and passing it on to the carrier. If anything on the product itself is damaged, send us a quick photo and we'll figure out what fits. Next time it should run smoothly.
calm, process-clear · no urgency · Green · Security
TwentyFive · Recognition Maria wants to be taken seriously, not praised
Maria, from your point of view, what would the delivery have had to look like to count as well-done? We'll take your assessment as the benchmark and get back to you with what it changes.
factual, restrained · open question · Blue · Recognition
TwentyFive · Empathy Maria wants someone to feel it with her
Hi Maria, this frustrates me as I read it. Six days of waiting and then damaged packaging on top, that takes the anticipation out of the order. Would you tell us briefly what would make it feel right again? We're listening.
warm, authentic · mirroring the feeling · White · Empathy
Case study
DrainMaster saves6 hours a week.
Hundreds of replies a month: once evening and weekend work, now it runs on the side at DrainMaster.
„
We were tired of generic “thanks for your feedback” replies. With Audienca every answer reads like I typed it myself, in a fraction of the time. Our Trusted Shops rating has been a steady 4.8 since.
Roman Kobosil
Founder · DrainMaster
−6h
per week on review management
94%
of suggestions sent without edits
4.8★
avg. Trusted Shops rating, held for 9 months
<15 min
avg. reply time on new reviews
FAQ
Quick answers.
No. Onboarding runs entirely in chat: describe your business in a few sentences, and Audienca builds your project config, quality rules and brand tone automatically. Integrations are one-click OAuth (Google, Meta, Trustpilot, etc.).
Per project, you choose. Default: Audienca generates, scores and stages replies for approval (1-click send). Optional “Auto-pilot” for clear cases above a quality threshold. Critical cases stay in 4-eyes review.
Behind every review there is a person with their own needs. Audienca reads from the customer's words what they actually need right now: a fast fix, reliability, recognition, we-feeling, facts or simply understanding. Maria dropping two stars over “6 days shipping” wants pace and a clear next step, not a stock phrase, and also not a promise she never asked for. Tim with five stars wants appreciation and proximity. Audienca replies to each one the way they want to hear it, without committing to things that weren't requested. The model behind it is called TwentyFive, developed by Christoph Hofmański since the 1990s.
Upload to Resources (PDF, DOCX, MD, URLs). Audienca indexes the documents and cites them when generating replies. You can scope documents per project, category or label.
Audienca is GDPR-ready, hosted in Germany (Frankfurt), with an Art. 28 DPA. AI processing uses European endpoints with standard contractual clauses. Enterprise customers get dedicated instances and audit logs.
Yes, monthly cancellation, upgrade/downgrade any time. Billing is per processed inquiry, no hidden seat costs.
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